Getting Help with your Tickets

Let’s get you on your way

Can’t find your tickets or your download page?

No problem. Your tickets are available from your own private download page. You can get to your private download page from the link in your confirmation email.

Can’t find your confirmation email?

Enter the email address you used to buy your tickets here and we’ll send you a list of all the matching orders from the past year.

Scroll down to find simple solutions to common issues.

For other questions email boxoffice@thefestival.bc.ca

Share a ticket with somebody else

Use this if you’ve bought some tickets and want to send a copy of a ticket to someone you’re attending with (e.g. you are arriving separately).

  • We’ll send the recipient a copy of one of your tickets
  • The original ticket will still be valid and under your control
  • We’ll let recipient know you still have the original ticket and include a link to this page so they can learn more
Transfer your tickets securely

Use this if you want to permanently transfer tickets to somebody else and prove to them that you no longer have a copy.

You can use it for just a few of your tickets or your entire order.

  • We’ll send a link to the recipient to accept the tickets
  • The original copies of the tickets you transfer will be cancelled
  • We’ll issue new tickets to the recipient and they’ll have complete control of them
  • We’ll let the recipient know that they have the only valid copy of the ticket

NOTE: transfers are only available for select tickets at certain times.

You can read more on our secure transfer information page.

Sell your tickets securely

Use this if you want to permanently sell your tickets to somebody else and prove to them that you no longer have a copy.

You can use it for just a few of your tickets or your entire order.

  • We’ll send a link to the buyer so they can pay for the tickets
  • The buyer will pay the same amount you paid for the tickets
  • The original copies of the tickets you transfer will be cancelled
  • We’ll issue new tickets to the recipient and they’ll have complete control of them
  • We’ll let the recipient know that they have the only valid copy of the ticket
  • We’ll refund the purchase price to your credit card, excluding any service fees

NOTE: resales are only available for select tickets at certain times.

You can read more on our secure transfer information page.

About payment plans

All your payment plan details are available at the bottom of your private download page. From there you can

  • See upcoming payment dates and amounts
  • See which payments have been paid
  • Change the credit card we’ll use for future payments